The customer may return within 20 days of receiving the order for the following reasons: if he/she dislikes the product; if the product is too big/small, damaged, does not correspond to the product ordered, or if it is not actually in the package or otherwise.
They must follow these instructions to start the return request:
- Email email@example.com with the order number and details of why it needs to be returned.
- Adore Fashion will receive instructions from our suppliers.
- Adore Fashion will send the instructions to the customer.
- Customer must return the product within 15 days of receiving the e-mail.
The suppliers reserve the right to not reimburse in the following cases:
- The product is damaged or the original packaging (shoe box, sunglasses case, dust-proof bag) is missing or damaged.
- Return code and/or order number are missing
- Unauthorised or after return deadline
The shipping, return costs and any applicable customs duties are to be paid by the customer unless otherwise instructed.